Madison Heights Auto Repair

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Category Archives: Service Standards

On Board Diagnostics for MADISON HEIGHTS Motorists

Some MADISON HEIGHTS vehicle owners wonder why Interstate Auto Care and other MADISON HEIGHTS auto repair shops charge a fee for vehicle diagnostics. Receiving a diagnostic charge at Interstate Auto Care for a tricky automotive problem shouldn't be a surprise. In the MADISON HEIGHTS area, automotive diagnostics can cover quite a range. If you hear a noise in your vehicle brakes when you slow down in rush-hour traffic on a busy MI road, you pull off at the next off-ramp and take a quick visual check. That is usually enough to know what needs to be done. If you're having an intermittent problem with your vehicle engine, however, a Interstate Auto Care diagnosis may be much more involved.Much of the MADISON HEIGHTS driver's confusion comes when the problem involves the Check Engine light. The Check Engine light comes on when the engine management computer has sensed a problem. There's a common misconception among MI drivers that the trouble code tells the Interstate Auto Care techni ... read more

Speak Up: Talking with Your Interstate Auto Care Service Advisor

About 80% of the vehicles on MADISON HEIGHTS roads today are behind on their preventive maintenance schedules. That translates to about 160 million vehicles in the United States that aren't performing as well as they could be - thousands right here in MI. Some of the maintenance issues are minor. Others represent serious safety concerns. There are many reasons MADISON HEIGHTS drivers neglect their routine car care. Some of the more common ones are complacency, lack of confidence, lack of trust and budget issues. Modern vehicles are amazingly reliable compared to their older counterparts. They can run for years without any repairs, and we sometimes translate that to mean they don't need any maintenance. The trouble is that without maintenance, parts in the vehicle are gradually wearing out, fluids are getting dirty, oil is developing sludge — a lot of stuff is happening that we can't see, and it is destroying the vehicle. The first time we learn t ... read more

MADISON HEIGHTS Customer Detective Work

One might say the most challenging part of being an automotive service technician at Interstate Auto Care is diagnosing a problem before it can be fixed.Cars are made up of a bunch of complex systems. There usually could be a number of reasons for any given symptom. So, it's challenging to track down the actual cause of the problem. And it can be frustrating for the vehicle owner because it can take time and money to get to the bottom of a problem. If it's not something obvious, it's easy for the customer to focus on the fixing and not the diagnosing.Let us at Interstate Auto Care introduce you to something we'll call 'Customer Detective Work' –  helping your technician find clues to what's wrong.We start with the detective basics: What, Where and When. Play along with me; You come in to Interstate Auto Care and your car is making a funny sound... Q: Where's the sound? A: Around the right front wheel. Q: What kind of sound? A: Kind of a clunk, clunk sou ... read more

What MADISON HEIGHTS Customers like About Us at Interstate Auto Care

A big part of the service we provide at Interstate Auto Care for our MADISON HEIGHTS customers is education. We want you to feel confident with your service decisions. And we're always open to questions from our valued MADISON HEIGHTS area customers. Even though we try to be proactive in our Interstate Auto Care automotive education, we sometimes get busy fixing vehicles and need a reminder. Please, just ask. We've found our MADISON HEIGHTS customers like the service reminders. They've grown to trust that our recommendations are based on the vehicle manufactures’ published maintenance schedules and that Interstate Auto Care is not just pulling them out of the air. We know that people in MADISON HEIGHTS live a busy life with a lot more to think about than wondering if it's time to replace the PCV valve on their vehicle. Part of our Interstate Auto Care service process is checking the vehicle manufacture's schedule to make sure we don't overlook ... read more

What You Need to Know from Your Interstate Auto Care Service Advisor

MADISON HEIGHTS drivers may feel intimidated when they take their vehicles to a service center. They have questions but aren't sure how to ask. They don't want to feel embarrassed about their lack of knowledge. They don't want to make the service technician feel that they don't trust him.If your service advisor at Interstate Auto Care uses a term you don't understand, just ask him to explain. Remember, they are the auto service experts. If they came to your place of work, they probably wouldn't understand the jargon, either. When you take your vehicle in to be serviced, make sure you understand the financial issues up front. Ask about payment policies, warranties and, of course, the cost of the work being done.It helps to understand basic services your vehicle needs. Know the difference between a quick check-up and a thorough inspection, which you are getting and which you are asking for. Understand that diagnosing a problem takes time, and time isn't free. If you have concerns a ... read more

Arrive Alive in MADISON HEIGHTS

We've all seen drivers do crazy things while driving to or from MADISON HEIGHTS. A guy shaving in the rear-view mirror, a woman applying makeup, people talking on their phones, texting or drinking from an enormous coffee mug. It's a wonder we even dare drive on MI roads.The truth is that all of us are distracted when we drive. Unfortunately, traffic, road construction and other external factors are beyond our control. The distractions inside our car, however, are things we can often control.Here's some things that'll give you more control in your car, and help keep your attention on the roads around MADISON HEIGHTS. MADISON HEIGHTS drivers who are 16 to 20 years old tend to be more distracted by the radio, CD or MP3 player. MADISON HEIGHTS drivers who are 20 to 29 are more distracted by passengers in the car, including small children. Those over age 65 tend to be more distracted by objects or events that are outside of the vehicle. Other factors like fatigue, stress and lack of slee ... read more

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