Madison Heights Auto Repair

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Category Archives: Service Standards

MADISON HEIGHTS Customer Detective Work

One might say the most challenging part of being an automotive service technician at Interstate Auto Care in MADISON HEIGHTS is diagnosing a problem before it can be fixed.Cars in MI are made up of a bunch of complex systems. There usually could be a number of reasons for any given symptom. So, it's challenging to track down the actual cause of the problem. And it can be frustrating for the vehicle owner because it can take time and money to get to the bottom of a problem. If it's not something obvious, it's easy for the customer to focus on the fixing and not the diagnosing.Let us at Interstate Auto Care introduce you to something we'll call 'Customer Detective Work' –  helping your technician find clues to what's wrong.We start with the detective basics: What, Where and When. Play along with me; You come in to Interstate Auto Care and your car is making a funny sound... Q: Where's the sound? A: Around the right front wheel. Q: What kind of sound? A: K ... read more

What MADISON HEIGHTS Customers like About Us at Interstate Auto Care

A big part of the service we provide at Interstate Auto Care for our MADISON HEIGHTS customers is education. We want you to feel confident with your service decisions. And we're always open to questions from our valued MADISON HEIGHTS area customers. Even though we try to be proactive in our Interstate Auto Care automotive education, we sometimes get busy fixing vehicles and need a reminder. Please, just ask. We've found our MADISON HEIGHTS customers like the service reminders. They've grown to trust that our recommendations are based on the vehicle manufactures’ published maintenance schedules and that Interstate Auto Care is not just pulling them out of the air. We know that people in MADISON HEIGHTS live a busy life with a lot more to think about than wondering if it's time to replace the PCV valve on their vehicle. Part of our Interstate Auto Care service process is checking the vehicle manufacture's schedule to make sure we don't overlook ... read more

What You Need to Know from Your Interstate Auto Care Service Advisor

MADISON HEIGHTS drivers may feel intimidated when they take their vehicles to a service center. They have questions but aren't sure how to ask. They don't want to feel embarrassed about their lack of knowledge. They don't want to make the service technician feel that they don't trust him.If your service advisor at Interstate Auto Care uses a term you don't understand, just ask him to explain. Remember, they are the auto service experts. If they came to your place of work, they probably wouldn't understand the jargon, either. When you take your vehicle in to be serviced, make sure you understand the financial issues up front. Ask about payment policies, warranties and, of course, the cost of the work being done.It helps to understand basic services your vehicle needs. Know the difference between a quick check-up and a thorough inspection, which you are getting and which you are asking for. Understand that diagnosing a problem takes time, and time isn't free. If you have concerns a ... read more

Arrive Alive in MADISON HEIGHTS

We've all seen drivers do crazy things while driving to or from MADISON HEIGHTS. A guy shaving in the rear-view mirror, a woman applying makeup, people talking on their phones, texting or drinking from an enormous coffee mug. It's a wonder we even dare drive on MI roads.The truth is that all of us are distracted when we drive. Unfortunately, traffic, road construction and other external factors are beyond our control. The distractions inside our car, however, are things we can often control.Here's some things that'll give you more control in your car, and help keep your attention on the roads around MADISON HEIGHTS. MADISON HEIGHTS drivers who are 16 to 20 years old tend to be more distracted by the radio, CD or MP3 player. MADISON HEIGHTS drivers who are 20 to 29 are more distracted by passengers in the car, including small children. Those over age 65 tend to be more distracted by objects or events that are outside of the vehicle. Other factors like fatigue, stress and lack of slee ... read more

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