Madison Heights Auto Repair

Give us a call:(248) 307-1200
5

Had to drive up north last minute and get a quick alignment right before it. The new tires feel very nice I had prepared beforehand and Industrial's alignment was pretty spot on with them. I'll be returning to get another alignment once I have underneath the car swapped out

Dear Adriano, Thank you for letting us know how we're doing. We appreciate it. ~Interstate Auto Care

- Interstate Auto Care
5

Very courteous and prompt service. Have been going there for the past 2 years and not a single visit was disappointing. Provides a dealership like service at reasonable prices.

Good morning Abhijeet- So appreciate your endorsement and appreciated our conversation yesterday. I get so much joy from speaking with our many clients on a personal and professional level and I hope you did as well. While it's a pleasure to service your automotive needs, I extend an invitation to stop by anytime for a cup of coffee and chat, regardless if you're having car problems or not. BTW- loved the spec on your model 3. Now I just need to convince my wife that I need one too. LOL Have a great day, Bill Nalu, President

- Interstate Auto Care
3

I left a 3 star review because the people here are NICE! This place is over priced so I had to leave an average rating. 14 mile between John R and Dequindre

Sly Money- Not sure you have the right place here, but thank you for taking the "time" to post a less than stellar review without any context or explanation whatsoever. Would be great to speak with you to see how we can make this right, but I have no "Sly Money" in my database and you leave no other option to contact you. Good folks out there will see it for what it is. Sure wish Google would clamp down on stuff like this. UPDATE 10/30: Thank you for expanding on your initial review comments so that I may better understand how we may have failed you in this regard. It's clear to me that we failed to impart the value that we provide to the thousands of customers at our price, as compared to "the cheaper" alternative in town. If you have never experienced how expensive it is to hire the "wrong guy" for the right job, you may unfortunately be finding that out in your near future. Yes, you are correct; while our prices may be higher than you are used to, your assessment amounts to judging a Cadillac Escalade poorly, vs Chevy Aveo, on the basis of fuel economy alone. Hardly a fair comparison and without context, with all due respect. Here are a few things to consider when you hire your next automotive service provider. Years in business (19 years) Certification and training of technicians (ASE Blue Seal recognized facility) Combined years of experience for staff (100 years +) Nationwide warranty (2 year/24,000 miles) Customer Service Satisfaction rating (95%+) Complimentary loaner cars (yes) Financing program (6 months same as cash) Proud members in the community through education and charitable outreach Much luck to you and please feel free to reach out to us, should you have any further questions or concerns, going forward. Respectfully yours, Bill Nalu, President

- Interstate Auto Care
5

Great service as always and very accommodating and informative. Bill, Casey and Nick even talked me out of additional work that I did not need! The only place I will come to have work done on my veicles!

Always good to see you Matt. Thank you for entrusting Interstate Auto Care with your automotive needs and thank you for your service to our country as well.

- Interstate Auto Care
5

Bill and his son Nick provide top of the Line customer service. I’ve used interstate auto care 3 times in the last 2 months and every visit has been better than the last. I highly recommend this location for any service they provide as they are fair in price and provide THE BEST customer service!

Good morning Zeyad, Thank you very much for the kind words. We really appreciate it.

- Interstate Auto Care
5

The team at Interstate took alot of time to explain what is causing the engine light situation and various solutions. They spoke in non-technical terms that I could understand. The facility was clean and organized. i have confidence they would do a good job when I return to get it repaired.

Thank you for the review Larry. We appreciate it.

- Interstate Auto Care
5

I've been having a persistent problem with charging (or lack of charge) to my auxiliary LiFePO4 batteries in my Sprinter camper. I've spoken to many people about this and went to 2 other shops. Nick was incredibly helpful and introduced me to their electrical specialist Casey. They quickly diagnosed the problem as a failing alternator, which others had missed, and replaced it within a day. They performed additional checks as well. The system performs perfectly now. Very happy! Also the shop is spotless and very well organized.

5

Awesome group of people here to serve. They are very efficient, recognized my car was very important to me. I recently brought my car in due to engine running hot. They serviced my car in a reasonable amount of time and got it back to me the very same day. I am very pleased with their performance. Great job everyone!!!

5

I've only ever brought my vehicles here for alignments after modifying and lowering the suspension. When I first brought my e39 BMW in for an alignment after putting it on coilovers, I was unsure about the place as I am with any repair shop. Within minutes of talking to the service writer I was immediately comfortable and gladly handing over my keys. This is due mostly in part to the fact I could tell that they aren't just a repair facility, but also automotive enthusiasts as well. Too often these days shops are open to just make money, these guys still genuinely love cars. It felt like I was leaving my cars with a trusted friend. I have since had my 99 BMW, 03 Mini Cooper S, and 05 Forester XT all aligned here and each and every time they've come back perfect and within manufacturers spec. All for a very fair price. I wouldn't hesitate to return or recommend them to anyone.

1

I took my BMW to their shop with no check engine lights. And left with check engine light on and car shaking. I paid a high price to get my car damaged

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