Madison Heights Auto Repair

Dear Adriano, Thank you for letting us know how we're doing. We appreciate it. ~Interstate Auto Care

Good morning Abhijeet- So appreciate your endorsement and appreciated our conversation yesterday. I get so much joy from speaking with our many clients on a personal and professional level and I hope you did as well. While it's a pleasure to service your automotive needs, I extend an invitation to stop by anytime for a cup of coffee and chat, regardless if you're having car problems or not. BTW- loved the spec on your model 3. Now I just need to convince my wife that I need one too. LOL Have a great day, Bill Nalu, President

Sly Money- Not sure you have the right place here, but thank you for taking the "time" to post a less than stellar review without any context or explanation whatsoever. Would be great to speak with you to see how we can make this right, but I have no "Sly Money" in my database and you leave no other option to contact you. Good folks out there will see it for what it is. Sure wish Google would clamp down on stuff like this. UPDATE 10/30: Thank you for expanding on your initial review comments so that I may better understand how we may have failed you in this regard. It's clear to me that we failed to impart the value that we provide to the thousands of customers at our price, as compared to "the cheaper" alternative in town. If you have never experienced how expensive it is to hire the "wrong guy" for the right job, you may unfortunately be finding that out in your near future. Yes, you are correct; while our prices may be higher than you are used to, your assessment amounts to judging a Cadillac Escalade poorly, vs Chevy Aveo, on the basis of fuel economy alone. Hardly a fair comparison and without context, with all due respect. Here are a few things to consider when you hire your next automotive service provider. Years in business (19 years) Certification and training of technicians (ASE Blue Seal recognized facility) Combined years of experience for staff (100 years +) Nationwide warranty (2 year/24,000 miles) Customer Service Satisfaction rating (95%+) Complimentary loaner cars (yes) Financing program (6 months same as cash) Proud members in the community through education and charitable outreach Much luck to you and please feel free to reach out to us, should you have any further questions or concerns, going forward. Respectfully yours, Bill Nalu, President

Always good to see you Matt. Thank you for entrusting Interstate Auto Care with your automotive needs and thank you for your service to our country as well.